The CompleteBPO

Advantage

 
Today’s customer is always online which means businesses have to be too.
 
We offer 24/7 omnichannel support to ensure that your customers get the attention they demand–no matter what time it is or where they are in the world.
 
Our agents agents are working around the clock to deliver customer engagements that aren’t just fast–but meaningful.
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CustomerExperience

In today’s ever-connected world customers demand faster support on more channels. With just the click of a button or swipe of a finger consumers have access to countless options-it isn’t wise to make them shop around.
 
The future of companies with outdated or poorly manage support operations at threat. On the other hand, companies able to meet modern expectations are thriving and will enjoy a dominant market share.

Omnichannel

 

Live Chat

The most popular and effective support channel. Give your customers real time access to personalized support and a convenient path to quick resolution.



Email

Email support is a vital. primary component of most customer support operations. We handle email support tickets for customers in various industries. We provide helpful, timely responses for partners in various industries.

In-App

Whether its online dating, gaming, or shopping. We offer responsive in-app support to provide helpful interactions without disrupting your customers' current experience.



Voice

Voice support still exists, and not just in instances of angry customers and escalated cases. Many unique products/services still require high-touch engagements that can't be resolved via other channels. Also, some people just prefer actually talking to humans.

Social Media

With more and more people spending their time on social media its a smart move to establish presence on the same platforms. Social media is rapidly gaining popularity as a customer support channel and expectations for response times are 'within minutes.

SMS/Text

Offering an SMS/text support channel can have a huge impact on the customer experience. We can help you capitalize on this oftentimes forgotten channel.

Modern Approach,Meaningful Results

 
We noticed that the BPO industry seemed to revolve around mega-corporations and offered little resources for startups and growing SMBs. So we created Complete BPO and designed its services around the unique needs of a startups and SMB owners.
 
This is why we don’t require long-term contracts or agent minimums and always offer fair, transparent pricing.
 
We strive towards the goal of providing better (not equal) services as our larger competitors while retaining the nimble/flexible operations that our partner’s require.

Today's Customer

In today's ultra-competitive landscape, it's essential to provide customers with a quality, personalized experience on every support channel.
 
Consumer expectations are rapidly increasing and this challenge will threaten the future of companies that aren't prepared to meet them.

Embracing Technology

The landscape of Customer Support has drastically evolved in recent years along with the tools to manage it. Complete BPO doesn't just "stay up to date" with technological change we strive to advance it. Big data & analytics, modern ticketing systems, AI integration...you name it, we're on top of it!

Blueprints & Hardhats

CompleteBPO offers CX Consulting to help companies in various stages. We can develop CX strategy/operations from start to finish, design implementation road maps, and offer actionable insight to streamline existing processes. Our CX experts are ready to help with just about anything.

Agent-Focused Culture

We offer incredible work environments, flexible dress codes, on-site catering, and tons of team outings. Industry leading benefits, compensation, and career advancement opportunities are just some of the reasons people love working at CompleteBPO.
 
Low attrition rates means that your agents will be vested in their work and are ready to to develop the skills and product knowledge necessary for long-term success

Ticket Handling

Complete ticket handling support via Zendesk, freshdesk, and other ticket support platforms where we provide flexible solutions like resolving, closing or escalating tickets to your internal team.

Outsourced StaffingSolutions Simplified.

 

We’re here to help you find the right individual or team in an efficient and simplified process.

01

ONBOARD

We'll go over what you need so we can fulfill and find the right talent based on your job description.

02

RECRUIT

We find and recruit experienced and talented professionals through a rigorous vetting process.

03

REPORTING

Your dedicated team will report to you on a daily basis from our offices in the Philippines.

04

MANAGE

Our team manages the office operations and ensure only the highest quality standards are met.